Packages and Prices

Prices are per month unless stated and exclude VAT. Microsoft licences are charged separately at Microsoft’s nonprofit price, and many charities qualify for some free.

Start here

£199

one-off, no commitment

Grant & Savings Setup

We check your eligibility, claim Microsoft’s nonprofit grant and discounts, move everyone onto the right licences and switch on your security essentials. For every charity, whatever you decide next.

Credited against your onboarding fee if you join Complete or Complete+ within 60 days.

Protect

For charities that already have someone looking after their computers.

£12

per staff member a month
£5 per volunteer account.

Minimum £60 a month.

  • Backup of email, OneDrive, SharePoint and Teams
  • Scam and phishing email filtering
  • Security training for staff
  • Help with Microsoft 365 accounts
  • 24/7 monitoring for hacked accounts

Complete

For charities that want all their IT looked after.

£65

per staff member a month
£5 per volunteer account. Minimum 10 staff.

Everything in Protect, plus:

  • Unlimited helpdesk for staff and volunteers, weekdays 8am to 6pm

  • Updates and antivirus on charity computers

  • Blocks unapproved software from running

  • Onsite visits, usually next business day

Complete+

For care, helpline and residential charities that never close.

£99

per staff member a month
£5 per volunteer account. Minimum 10 staff.

Everything in Complete, plus:

  • A helpdesk that answers 24 hours a day, 365 days a year

  • A password manager for every staff member

Monthly or annual

12-month agreement, or 24 months with no onboarding fee.

12-month agreement, or 24 months with no onboarding fee.

Three kinds of account

You only pay the staff price for people who need it

Staff

£12 – £99

Anyone with admin rights, finance access or personal data about the people you help. Full protection on every package.

Volunteer with a mailbox

£15

Volunteers with their own work email. Scam filtering and 24/7 hacked-account monitoring.

Community account

£2

People who sign in to Viva Engage, Teams or SharePoint but have no mailbox. 24/7 hacked-account monitoring.

Find the right package and see your price

Answer two quick questions about how your charity works, then tell us roughly how many people you have. It takes about a minute.

  1. Your charity
  2. Your people
  3. Your estimate

How does your charity work?

Who sorts out IT problems at the moment?
When is your charity working?

See everything that’s included

  Protect Complete Complete+
Price      
Per staff member £12 £65 £99
Per volunteer with a mailbox £5 £5 £5
Per community account (no mailbox) Free Free Free
Optional 24/7 monitoring for community accounts £2 per account £2 per account £2 per account
Minimum £60 a month 10 staff (£650) 10 staff (£990)
Protecting your Microsoft 365      
Backup of email, OneDrive, SharePoint and Teams
Scam and phishing email filtering
24/7 monitoring for hacked accounts, and clean-up
Matching email signatures
Security training and practice phishing emails
Help with Microsoft 365 accounts and settings
Looking after your IT      
Unlimited helpdesk – Weekdays 8am to 6pm 24/7, 365 days
Helpdesk for volunteers –
Updates and antivirus on charity computers –
Blocks unapproved software –
Work on computers and devices £75 per hour Included Included
Onsite visits £250 per half day plus travel Usually next business day Usually next business day
Quarterly IT review –
Password manager £7 per user £7 per user Included
Computers and terms      
Charity computers included – 1 per staff member 1 per staff member
Extra computers – £45 per month £65 per month
Servers – £120 per month £175 per month

Complete and Complete+ don’t cover new projects, office moves, Apple Mac computers, personal devices or in-person training. We’ll quote for these separately, and always before any work starts.